Jeep Grand Cherokee

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the front bumper…

I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.

The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.

I own a 2018 Jeep Grand Cherokee EcoDiesel that has experienced repeated high-pressure fuel pump (HPFP) failures despite completion of the NHTSA HPFP safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the fuel system, requiring replacement of the HPFP and major fuel system components. Approximately 13,000 miles later, during routine fuel filter maintenance, I suspected the failure had returned. I asked…

While driving, the vehicle experienced a sudden, unexpected engine stall and complete loss of propulsion due to a premature failure of the in-tank electric fuel pump. This failure occurred at only 37,000 miles, which is well below the expected lifespan of a major fuel system component. A sudden loss of engine power while operating at speed poses an immediate safety hazard, increasing the risk of a rear-end collision or leaving the vehicle stranded in active traffic. The fuel pump had to be…

while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no clue but my jeep is to dangerous to drive period. There are not warning signs when it happens.

Unknown On XXX, our 2022 Certified Pre-Owned Jeep Cherokee Hybrid was brought to the West Plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the Integrated Dual Charger Module (IDCM) offline, and completely disabled the vehicle. The West Plains Repair Order explicitly states: Caused by codes for IDCM and module offline, will not come back online, and has disabled vehicle.…

While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers…

The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the check engine warning light illuminated and started blinking quickly before remaining continuously illuminated. The vehicle was jerking, and while it was in park, it vibrated excessively. The vehicle was taken to the local dealer; however, the cause of the failure could not be determined. STAR engineers later determined that the spark plugs were inoperable. The vehicle was repaired, but the failure recurred shortly…

My mother went to open the door and the plastic covering of the handle had some how chipped or melted and she sliced her pointer finger down the middle. There was a massive loss of blood and she is anemic.